Customer Experience
Management Platform

Be the first to know what your customers think with our customer experience management platform!

In this age of social media, a single negative review can damage your reputation. Dialogs Alto measures your customer satisfaction and allows you to identify dissatisfied customers before they share negative comments. Identifying irritants and correcting them quickly allows you to improve the customer experience and, ultimately, your reputation on the web. Dialogs Alto transforms your most demanding customers into ambassadors!

ADVANTAGES AND OPERATION

Simple and autonomous use

We customize the platform to fit your needs. You will then be in control of the customer experience management.

Automation

Your questionnaire is automatically sent to customers to get feedback after a purchase, a visit to your website or store, a contact with your customer service, etc. Dialogs Alto alerts you as soon as a customer is dissatisfied, allowing you to correct the situation quickly.

Continuous Improvement

Dashboards allow you to visualize your results in real time and compare the level of satisfaction over time and by segment.

Identifying the strengths and weaknesses of the customer experience allows you to improve your business decisions and processes in the short term.

More money to invest

Dialogs Alto makes it possible to survey your customers at a lower cost than traditional survey methods. Thanks to the savings, you have the opportunity to invest in value-added activities.

More 5-star reviews

At the end of the questionnaire, your clients are invited to leave their evaluation on the internet. Satisfied customers become your main digital marketing allies.

Dialogs Alto is a tool that allows us to quickly interact with dissatisfied customers in order to improve our business processes in the short term.

Benoit Perreault

Senior Director of Business Development and Operations, Gaz Métro Plus

CASE STUDY - GAZ MÉTRO PLUS

Before January 2020, Gaz Métro Plus measured customer satisfaction on a quarterly basis. Since the implementation of Dialogs Alto, the company has access to real-time results, enabling it to identify the strengths and weaknesses of the customer experience.

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Invitations
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AVERAGE GOOGLE RATING

CONTACT US IF YOU HAVE ANY QUESTIONS OR WOULD LIKE MORE INFORMATION

(877) 755-4578 x2241